I’m a designer and strategist working at the intersection of public services, technology, and systems repair. Most recently, I was Head of Design at 18F, where I led a team of over 40 designers. My background is in service design, information architecture & systems. I've spent years working across the country observering, listening & co-designing with people and it's offered me a broad lens into how technology operates on ground levels.

My academic work explores how public services actually function—and break—in practice. I study how policy gets turned into software, how tools and processes embed harm, and how we might build more resilient institutions through better design. Current areas of focus include digital workflows in public systems, the aesthetics of procedural trust, and the maintenance of legitimacy when core systems stop working.

I post semi-regular updates on my now-ish page.