I work at the messy edge of systems, delivery, and trust.

I work at the intersection of interaction design, systems strategy, and public infrastructure. Over the past two decades, I've led digital transformation efforts across government and civic organizations—helping teams modernize services, build institutional resilience, and deliver systems people actually trust.

Most recently, I served as Head of Design at 18F, the U.S. government's digital consultancy. There, I led one of the largest in-house design teams modernizing critical services for agencies including the Federal Trade Commission, Centers for Medicare & Medicaid Services, and the U.S. Forest Service.

My practice focuses on helping organizations navigate complexity, diagnose system failures, and deliver at scale without losing the thread. I'm particularly interested in how design decisions ripple through systems, creating consequences that only become visible at the point of interaction. Last year, I taught service design at the University of Michigan.