Most days, I'm concerned with service design for complex systems. That means, looking at problems at different scales and trying to triage right-sized solutions to them. Sometimes, that means product design and UX research, other times it's rendering the strategy layer visible for non-technical stakeholders. I spent the last seven years at 18F.gov, a pioneering digital services agency.
While I have deep roots in user-centered design practice and leading agile teams across the delivery lifecycle, I'm most interested these days in thinking about how technology has disrupted civic life. Beyond just speaking at events, I've also organized my own. Last fall, I organized Design For The Public 24. I also co-host a book club podcast.
Off-screen, I've spent the last decade as a successful high school tennis coach. I usually write my updates on my now-ish page.