With over 15 years of experience in the digital realm, my career spans various aspects of design, strategy, and digital transformation:

• Design Leadership: Guided design teams in both public and private sectors, fostering cultures of innovation and user-centricity
• Service Design: Pioneered service design methodologies to improve citizen experiences with government services
• Digital Strategy: Developed and implemented digital strategies that bridge user needs with organizational objectives
• UX Research: Conducted and overseen extensive user research to inform design decisions and product strategy
• Content Strategy: Led content strategy initiatives to improve information architecture and user engagement
• Accessibility Advocacy: Championed accessibility in digital products, ensuring inclusive experiences for all users
• Design Education: Taught design courses at the college level, shaping the next generation of designers
• Public Speaking: Delivered talks and workshops on design leadership, service design, and digital transformation at international conferences