I lead the deliveryof complex technologyproducts andprograms.
My work covers product direction, service design, cross-functional teams, budgets, and the decisions that turn an idea into a working service.
I also design and build software, teach, and research how technology changes the way people and organizations operate.
Currently building Vloora, which works on how people keep authority over AI agents acting on their behalf.
Listen
Repairing Service Design for the Age of AI
Craft
Writing, designing, prototyping, analyzing, and making the difficult call myself.
Judgment
Framing an ambiguous problem, seeing the system around it, and finding the decision that matters.
Leverage
Direction, standards, mentoring, and facilitation that help other people do better work.
Defense Against Dark Patterns: Let’s Talk about Anti-UX
All talksExperience
- FounderVloora
- Assistant Professor of Practice, Urban TechnologyUniversity of Michigan, Taubman College
- AdvisorGlobal Office of Public Delivery
- Founding DirectorPortland Digital Corps
- Entrepreneur in ResidenceState Capacity AI
- Head of Design; Acting Chief of Staff, TTS ConsultingGSA
Mentions
His writing doesn’t promise easy answers, but it names something important about how complex systems actually function.
When someone who ran it at that scale lands in the same place, that’s the signal worth trusting.
Talks and writing
Start a conversation
Tell me the problem, the deadline, and who has to agree. I’ll tell you whether I’m the right person for it and what a first engagement would look like.
