About

The future is here. We're existing in a world that's increasingly illegible to most, and the decision frameworks that power it are increasingly opaque.

For nearly two decades, I've worked across bureaucracies to bring human-centered design methods to tools, systems, and platforms that serve the public. That work taught me something fundamental: the hardest problems are almost never technical. They're about authority, discretion, and how people and institutions actually make decisions when stakes are high.

That understanding now drives my focus on the tactical primitives and frameworks that keep humans in the loop where it matters most—from public services to AI-mediated decisioning.

AI and the agentic era represent a fundamental reshift in how we experience software. In the absence of functional governance, people need accountability into the tools that reshape our lives. I've gone from thinking about the touchpoints of service design to the large-scale systems that change how we transact.