Work with me
I work with organizations, teams, and leaders navigating the shift from building features to building systems—particularly when those systems involve AI, automated decisions, or service transformation at scale.
Advisory & Strategy
I help leadership teams think through:
- AI implementation strategy for high-stakes decision systems
- Building internal capacity vs. vendor reliance
- Service design transformation in complex institutions
- Team structure and hiring for public-facing technology
Embedded Design & Delivery
I work alongside teams to:
- Design and ship decision support systems
- Build prototypes for AI transparency and contestability
- Develop frameworks for judgment routing in automated systems
- Establish design practice in nascent or struggling teams
Teaching & Workshops
I teach practitioners and students:
- Consequence design and systems thinking
- Public mechanics: maintenance, repair, and institutional work
- Decision system design for AI and automation
- How to work effectively inside bureaucratic environments
Who I work with
Government agencies implementing AI in benefits, housing, or criminal justice systems. Technology companies building tools for public sector or regulated industries. Foundations and nonprofits working on governance, transparency, or civic infrastructure. Universities and research institutions exploring AI policy, service design, or urban technology.
I'm most useful when you need someone who can translate between technical implementation, institutional constraints, and the humans on the receiving end of these systems.